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Xchanging needed a global leader to run their insurance business unit, which accounted for almost 40% of turnover and profits. We were chosen ahead of Tier 1 search firms for this high-profile, strategically important role based on our knowledge of the European BPO marketplace and our track record of completing high-profile search assignments quickly and accurately, often in challenging locations. We had just six weeks to deliver a shortlist of candidates for Xchanging’s CEO, Ken Lever, to interview.


We identified over 250 target candidates for the role across 70 organisations. We spoke to over 90% of them, eventually meeting 15 candidates in person and submitting a shortlist of six prospects within the six-week deadline. We also managed the interview process on behalf of Ken Lever.


The outcome was the successful appointment of Adrian Guttridge as Executive Director – Insurance. Adrian had previously led HP’s BPO organisation across Europe.


“We have worked with Talented for almost five years now. In that time they have successfully delivered projects for us in the UK, Germany and the US.

They are skilled executive search operators from Director to main XCO level, and have recruited a number of high-profile business critical executives for the company.

They deliver a consistently high standard of work and have shown themselves to be flexible and responsive to our needs as a client. 

I have no hesitation in recommending their services in the executive search marketplace.”

Simon Bishop, Global Head of Resourcing

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